docs(sql): add customer-service tables and rename sample-info menu.

Co-authored-by: Cursor <cursoragent@cursor.com>

docs/sql/migrations/2026-10-13-customer-service-tables.sql

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+-- 样本客户服务扩展表 + 租户字典（2026-10-13）
+-- 对齐 docs/superpowers/specs/2026-10-13-customer-service-management-design.md
+
+CREATE TABLE IF NOT EXISTS biz_sample_customer_service (
+  id VARCHAR(64) NOT NULL COMMENT '主键ID',
+  sample_code VARCHAR(32) NOT NULL COMMENT '样本编码',
+  collection_protocol_id VARCHAR(64) DEFAULT NULL COMMENT '采集协议单ID冗余',
+  sms_send_date DATE DEFAULT NULL COMMENT '短信发送日期',
+  sms_send_status VARCHAR(64) DEFAULT NULL COMMENT '短信发送情况',
+  microbe_followup_date DATE DEFAULT NULL COMMENT '微生物回访日期',
+  microbe_followup_status VARCHAR(64) DEFAULT NULL COMMENT '微生物回访情况',
+  fullmoon_followup_date DATE DEFAULT NULL COMMENT '满月回访时间',
+  fullmoon_followup_status VARCHAR(64) DEFAULT NULL COMMENT '满月回访情况',
+  household_registered VARCHAR(64) DEFAULT NULL COMMENT '是否上户口',
+  einvoice_send_time DATETIME DEFAULT NULL COMMENT '电子发票发送时间',
+  effective_address VARCHAR(512) DEFAULT NULL COMMENT '有效地址',
+  tenant_no VARCHAR(64) NOT NULL DEFAULT 'zkxw' COMMENT '租户编号',
+  order_num INT DEFAULT NULL COMMENT '排序号',
+  remark VARCHAR(512) DEFAULT NULL COMMENT '备注',
+  create_by VARCHAR(64) DEFAULT NULL COMMENT '创建人id',
+  create_dept_id VARCHAR(64) NOT NULL DEFAULT '' COMMENT '创建人部门ID',
+  create_time DATETIME NOT NULL COMMENT '创建时间',
+  update_by VARCHAR(64) DEFAULT NULL COMMENT '更新人id',
+  update_time DATETIME NOT NULL COMMENT '更新时间',
+  del_flag SMALLINT NOT NULL DEFAULT 0 COMMENT '删除标记',
+  PRIMARY KEY (id),
+  UNIQUE KEY uk_bscs_tenant_sample (tenant_no, sample_code),
+  KEY idx_bscs_protocol (tenant_no, collection_protocol_id, del_flag)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COMMENT='样本客户服务扩展';
+-- 注：uk_bscs_tenant_sample 不含 del_flag；del_flag=0 行唯一性由应用层保证（与 biz_sample_storage_cert_qc 一致）。
+
+CREATE TABLE IF NOT EXISTS biz_customer_service_dict (
+  id VARCHAR(64) NOT NULL COMMENT '主键ID',
+  dict_type VARCHAR(64) NOT NULL COMMENT '字典类型',
+  dict_value VARCHAR(128) NOT NULL COMMENT '选项值',
+  is_system CHAR(1) NOT NULL DEFAULT '0' COMMENT '1预置 0手输',
+  tenant_no VARCHAR(64) NOT NULL DEFAULT 'zkxw' COMMENT '租户编号',
+  order_num INT DEFAULT NULL COMMENT '排序号',
+  remark VARCHAR(512) DEFAULT NULL COMMENT '备注',
+  create_by VARCHAR(64) DEFAULT NULL COMMENT '创建人id',
+  create_dept_id VARCHAR(64) NOT NULL DEFAULT '' COMMENT '创建人部门ID',
+  create_time DATETIME NOT NULL COMMENT '创建时间',
+  update_by VARCHAR(64) DEFAULT NULL COMMENT '更新人id',
+  update_time DATETIME NOT NULL COMMENT '更新时间',
+  del_flag SMALLINT NOT NULL DEFAULT 0 COMMENT '删除标记',
+  PRIMARY KEY (id),
+  UNIQUE KEY uk_bcsd_tenant_type_value (tenant_no, dict_type, dict_value)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COMMENT='客户服务字典';
+-- 注：uk_bcsd_tenant_type_value 不含 del_flag；del_flag=0 行唯一性由应用层保证（与 biz_sample_storage_cert_qc 一致）。
+
+-- 预置字典种子（tenant_no=zkxw，is_system=1；幂等 NOT EXISTS）
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'sms_send_status', '已发', '1', 'zkxw', 1, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'sms_send_status' AND dict_value = '已发' AND del_flag = 0
+);
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'sms_send_status', '合并发', '1', 'zkxw', 2, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'sms_send_status' AND dict_value = '合并发' AND del_flag = 0
+);
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'sms_send_status', '/', '1', 'zkxw', 3, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'sms_send_status' AND dict_value = '/' AND del_flag = 0
+);
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'microbe_followup_status', '回访成功', '1', 'zkxw', 1, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'microbe_followup_status' AND dict_value = '回访成功' AND del_flag = 0
+);
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'microbe_followup_status', '无人接听', '1', 'zkxw', 2, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'microbe_followup_status' AND dict_value = '无人接听' AND del_flag = 0
+);
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'microbe_followup_status', '挂机', '1', 'zkxw', 3, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'microbe_followup_status' AND dict_value = '挂机' AND del_flag = 0
+);
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'microbe_followup_status', '微信通知', '1', 'zkxw', 4, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'microbe_followup_status' AND dict_value = '微信通知' AND del_flag = 0
+);
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'fullmoon_followup_status', '回访成功', '1', 'zkxw', 1, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'fullmoon_followup_status' AND dict_value = '回访成功' AND del_flag = 0
+);
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'fullmoon_followup_status', '无人接听', '1', 'zkxw', 2, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'fullmoon_followup_status' AND dict_value = '无人接听' AND del_flag = 0
+);
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'fullmoon_followup_status', '挂机', '1', 'zkxw', 3, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'fullmoon_followup_status' AND dict_value = '挂机' AND del_flag = 0
+);
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'fullmoon_followup_status', '微信通知', '1', 'zkxw', 4, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'fullmoon_followup_status' AND dict_value = '微信通知' AND del_flag = 0
+);
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'household_registered', '是', '1', 'zkxw', 1, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'household_registered' AND dict_value = '是' AND del_flag = 0
+);
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'household_registered', '否', '1', 'zkxw', 2, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'household_registered' AND dict_value = '否' AND del_flag = 0
+);
+
+INSERT INTO biz_customer_service_dict (
+  id, dict_type, dict_value, is_system, tenant_no, order_num, remark,
+  create_by, create_dept_id, create_time, update_by, update_time, del_flag
+)
+SELECT REPLACE(UUID(), '-', ''), 'household_registered', '未回复', '1', 'zkxw', 3, NULL,
+  NULL, '', NOW(), NULL, NOW(), 0
+FROM DUAL
+WHERE NOT EXISTS (
+  SELECT 1 FROM biz_customer_service_dict
+  WHERE tenant_no = 'zkxw' AND dict_type = 'household_registered' AND dict_value = '未回复' AND del_flag = 0
+);

docs/sql/migrations/2026-10-13-rename-sample-info-menu-to-customer-service.sql

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+-- =============================================================================
+-- 菜单改名：样本信息管理 → 客户服务管理
+-- id: 50000000000000000000000000000013
+-- perms: cell-storage:sample-info:list
+-- 父级：存储服务
+--
+-- 【前端固定菜单】后续任务同步修改：
+--   - web-admin/src/router/modules/sqxp.ts
+--   - backend/app/api/menu.py
+-- =============================================================================
+
+UPDATE sys_menu
+SET menu_name = '客户服务管理',
+    update_time = NOW()
+WHERE del_flag = 0
+  AND (
+    id = '50000000000000000000000000000013'
+    OR perms = 'cell-storage:sample-info:list'
+  )
+  AND menu_type = 'C'
+  AND menu_name <> '客户服务管理';